Imagine being a part of a growing company that is committed to designing, building and implementing leading edge technology solutions that connect people, systems and businesses in meaningful and tangible ways.

At Utilitran we have created a culture based on core values of creativity, honesty, equitability and trust. We want our employees to succeed and reward them for their achievements. If you are looking for a role that allows you to make the most of your knowledge, skills and abilities explore an exceptional career opportunity with Utilitran.

Careers with Utilitran

• Customer Service Representative

Customer Service Representative

Responsibilities of the role:

• Providing outstanding customer service to clients at all levels
• Coordinating client setup and initializing new customers
• Assisting in the maintenance of the customer accounts and the customer database
• Client training of Utilitran's products, fulfilling customer needs to ensure customer satisfaction
• Ongoing communication and relationship building with clients
• Attaining assigned customer service objectives
• Testing, troubleshooting and resolving client problems and concerns
• Assisting with the design and execution of tradeshows
• Working as a team and coordinating with other teams and personnel to fulfill client needs

Required Competencies:

• Minimum completion of college, vocational or technical training
• Minimum 2 years experience in a customer service or related help desk role
• Strong knowledge of computers, operating systems and related technology
• Excellent problem solving abilities and troubleshooting skills
• Full fluency in English both written and spoken, fluency others languages, especially. French, Korean, Punjabi or Hindi will be considered an asset
• Superior customer service orientation with a professional and courteous telephone manner
• Ability to accurately keyboard and record information
• Detail oriented and well organized
• Adaptable and flexible team player

Customer service hours of operation are 6:00 a.m. - 6:00 p.m. Monday - Friday. Team members are required to be available to work various shifts within those times and may be asked to be on-call after business hours on occasion.

Qualified, interested candidates are invited to submit their resume via e-mail to careers@utilitran.com. Please indicate the job title in the subject line of your message.

We thank all candidates for their interest but advise that only those selected for an interview will be contacted.